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Avinash Barik

Senior Content Developer · Enterprise Apps & AI Documentation · 5+ years

Hi, I'm Avinash Barik

Making Tech Clear Simple & Visible

I write process documentation

I turn complex enterprise systems and business processes into clear, structured documentation – for business users, developers and AI agents.

View my work Download resume Contact me

Open to full-time roles · Bengaluru or remote (India) · 30-day notice

5+years in documentation & content
9enterprise applications documented
7process streams documented, each with its own repository
1AI knowledge agent built & trained

Why hire me?

Enterprise process expertI document how Salesforce, NetSuite, Boomi, Zuora, Workday and more work together across Quote-to-Cash, Order-to-Cash and Hire-to-Retire – including the integration logic between them.
AI-ready contentI configured and trained a Glean AI agent on my documentation, and I structure content so both people and AI agents get accurate, source-based answers.
Plans and delivers like a projectI scope work with stakeholders, track it in Jira linked to Confluence, deliver in Agile cycles and support PMO and QBR presentations.
Process documentation

Order-to-Cash

An end-to-end process across Salesforce, Boomi, NetSuite and Zuora – flow, RACI, field mapping and an interactive stage explorer.

Read the process → Case study · AI

Creating and training an AI knowledge agent

How I set up a Glean agent that gives business users clear answers with links to the source page.

Read the case study → Editing sample

Before and after: editing an SME draft

A developer's rough notes turned into a procedure anyone can follow – with notes on every change.

See the edit →

What I do

At Nutanix, I document the G&A IT business applications stack and the end-to-end process streams that run across it. My Confluence repositories are used by business analysts, QA and product teams for reviews, UAT and onboarding. I also built and trained a Glean AI agent that gives delivery teams and business users source-based answers.

Click an application to see the work that covers it.

Process map

I designed these process maps and created design documents for the business in Lucidchart, showing the systems, steps and handoffs in each flow.

Hover or tap a process to preview it, then open the full documentation.

Sales and revenue

Campaign-to-Order Quote-to-Cash Order-to-Cash

Supply chain and finance

Plan-to-Produce Procure-to-Pay

Delivery, support and people

Delivery Apps Issue-to-Resolution Plan-to-Implement Hire-to-Retire
Pick a process

Each process page has a flow diagram, roles, systems, handoffs and an interactive stage explorer.

Work library

Process stream

Campaign-to-Order

From marketing campaign to lead, opportunity, quote and booked order.

Salesforce · Boomi · NetSuite Process stream

Order-to-Cash

From booked order to invoice, payment and cash application, with field mapping.

Salesforce · Boomi · NetSuite · Zuora Process stream

Delivery Apps

How sold services become staffed projects, tracked time, billing and revenue.

Salesforce · Kantata · Boomi · NetSuite · RevPro Process stream

Issue-to-Resolution

Support cases, escalations, RMAs, credits and knowledge capture.

Salesforce · Boomi · NetSuite · Zuora Process stream

Plan-to-Produce

Demand and supply planning, purchase and work orders, finished goods.

Kinaxis · NetSuite · Coupa · Boomi Process stream

Plan-to-Implement

How business requests are planned, built, tested and released in enterprise apps.

Jira · Confluence · Salesforce · NetSuite · Workday Process stream

Hire-to-Retire

The employee lifecycle and the worker integrations behind it.

Workday · Boomi · NetSuite · Coupa Writing sample · SOP

Raising a purchase request

A step-by-step procedure with prerequisites and troubleshooting.

Coupa Writing sample · API

Orders API reference

REST endpoint documentation with authentication, JSON examples and error codes.

REST · JSON Writing sample · AI docs

Knowledge base for an AI agent

How to structure content so an AI agent retrieves accurate answers.

Glean · LLMs Writing sample · Release notes

Release notes

Customer-facing release notes for a SaaS product update.

SaaS Writing sample · KB article

Importing clients from a spreadsheet

A task-based help article written for end users.

Help centre Case study

Building a process documentation repository

Planning and structuring a Confluence space for many apps and process streams.

Confluence · Jira Case study

Creating and training an AI knowledge agent

Setting up an enterprise AI agent for delivery teams and business users.

Glean Writing sample · Editing

Before and after: editing an SME draft

Rough developer notes rewritten into a clear, task-based procedure.

Editing · SOP Writing sample · UX

UX writing: microcopy

Error messages, empty states, confirmations and onboarding tooltips for a SaaS CRM.

UX · Product writing Case study

Delivering documentation in Agile cycles

Scoping, tracking and delivering docs with Jira and Confluence.

Jira · Confluence · Agile Approach

How I run documentation

Intake, prioritisation, templates, reviews, maintenance and metrics.

Documentation lead Reference

Glossary

Enterprise process and application terms explained for new joiners.

Reference

Experience

  1. Jun 2025 – present

    Senior Content Developer · Nutanix

    7 process streams and 9 enterprise applications documented in structured Confluence repositories; Salesforce–NetSuite integration logic; release notes and QA content. Configured and trained a Glean AI agent; supports PMO and QBR presentations.

  2. Sep 2023 – Jun 2025

    Content Specialist · InsuredMine

    User manuals, release notes, knowledge base articles, video tutorials and in-app help for an insurance SaaS CRM; redesigned the CRM onboarding journey.

  3. Nov 2022 – Sep 2023

    Assistant Editor · Asia Business Outlook

    Led a team of writers and contributors across digital and print content.

  4. Oct 2021 – Nov 2022

    Senior Writer & Correspondent · Siliconindia

    Technology and business features for a B2B publication.

Published work

Public documentation I wrote and published in my previous role:

Tools I work with

Area Tools
Authoring & docs-as-code Confluence, Markdown, MkDocs, MadCap Flare, DITA, VS Code, GitHub
Project tracking Jira, Agile / Scrum
Enterprise applications Salesforce, NetSuite, Boomi, Zuora, RevPro, Coupa, Workday, Kinaxis, Kantata
AI Glean, Claude, Gemini, prompt engineering, Model Context Protocol (MCP)
API documentation REST, JSON, XML

About me & contact LinkedIn Live GitHub activity